Technical Competency Development Programme

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Target audience
Platform and ICT support technicians of educational institutions 

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40 hours

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Virtual modality with synchronous activities and technical assistance 

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Final certification and digital credentials associated with each programme module 


The Technical Competency Development Programme (TCDP) is aimed at professionals responsible for technology services in higher education institutions.  It focuses on the development of the knowledge and skills necessary for the effective and continuous operation of virtual platforms and other information technologies for education, as well as on the adequate technical assistance and support for teachers and students. 

The program is taught through the IESALC Campus and is supported by synchronous sessions of collaborative work and doubt resolution. It counts on technical advice and support to teachers for the implementation of activities related to the resolution of common problems in an area of support for non-face-to-face education, such as updates, monitoring and tracking of incidents, as well as the correct back-up to guarantee the service. At the end of the program, participants will have an Application Plan with a document that includes the design of their Disaster Recovery system. 

Programme structure 


  • Train technical support teams to facilitate a change of role given the importance that IT services have within the institution. The purpose is to create a model that guarantee academic quality in the new virtual education environment, where technology is a basic pillar.
  • Strengthen the use of synchronous and asynchronous training platforms for interaction, collaboration and assessment.  
  • Identify the differences between virtual and face-to-face learning and recognize the role of the teacher as facilitator and tutor. 
  • Strengthen the role of administrator of digital platforms as training plans manager which are composed of educational resources and evaluation activities. 
  • Create a structure in the Learning Management System (LMS), to respond to the institution’s methodological model.
  • Implement a communication channel and a system for incident management and resolution of doubts to provide user support and guarantee service level. 
  • Develop strategies for data analysis and report creation.
  • Implement a stable architecture design. 


Module 1. Introduction to virtual learning 

  • Differences between virtual and face-to-face learning 
  • Keys to active learning 

Module 2. Management of training plans 

  • Role of the platform administrator 
  • The importance of the plan manager and training organization 

Module 3. Student and teacher support. Incident management 

  • User Support Levels 
  • Problem management 
  • Best practices in Service Level Management 

Module 4. Tools: Learning analytics 

  • Visualization strategies and data analysis
  • Moodle and Google Classroom reports 
  • Google Analytics and other tools 
  • Innovation and Technology Trends 

Extension seminars 

  • Installation and management of Moodle or Google Classroom 
  • Tools for incident management 
  • Innovation and Technology Trends
  • Experience for the creation of Virtual Campus Department 

For further information, please contact: