Change Management Program and Agile Methodologies

La imagen tiene un atributo ALT vacío; su nombre de archivo es DESTINATARIOS.png

Target audience
Teachers, authorities and management teams from higher education institutions 

La imagen tiene un atributo ALT vacío; su nombre de archivo es DURACION.png

50 horas

La imagen tiene un atributo ALT vacío; su nombre de archivo es image-24.png

Virtual tutorizado

La imagen tiene un atributo ALT vacío; su nombre de archivo es IDIOMA.png


La imagen tiene un atributo ALT vacío; su nombre de archivo es CERITIFCADOS.png

Certification after passing the mandatory activities and digital credentials


The Change Management Program and Agile Methodologies focuses on the evolution of the project management world and the adoption of agile frameworks and approaches that draw from diverse disciplines such as LEAN, Kanban, Scrum and Design Thinking, among others.  These disciplines have been widely used in the world of organizations and are now being incorporated into educational contexts through specific initiatives such as EduScrum. 

This program is aimed at universities, immersed in these complex and changing contexts, where adaptation to change is required as a basic competence. 

It takes place at the IESALC Campus and is composed of synchronous learning and doubt resolution sessions and teamwork activities through online collaborative digital tools such as Mural. 


  • Transfer of specialized knowledge by experts in the field. 
  • Process of deep reflection in the sessions accompanying the change of mindset. 
  • Project-based learning, applying new tools to projects and teaching programs. 
  • Collaborative learning that is the basis of these agile approaches in which we seek to activate collective intelligence, to incorporate the maximum number of possible perspectives that bring us closer to the most complete management of change and uncertainty. 

Program structure


  • Understand change management as a constant and how agile methodologies are the reference framework for managing projects in changing contexts. 
  • Identify key points for the design of an improvement plan with Design Thinking for its subsequent review or reformulation through customer-focused tools.
  • Visualize and design the execution of a project from the customer or end-user perspective to identify areas of improvement, needs and opportunities at each of the key points.   
  • Strengthen the agile mindset and learn agile team work tools to apply in the daily work.  


Module 1: Change Management. Agile project management. 

  • VUCAH Contexts
  • Cynefin Model 
  • Learning Organizations 
  • Integral Change Model (Wilber) 
  • Adkar Model of organizational change management 
  • Iron Triangle 
  • Cone of uncertainty 
  • Iterative and incremental 
  • Deming Cycle 
  • Agile project management events (APM) 

Module 2: Introduction to Design Thinking. Customer- focused design tools

  • Methodological framework for Design Thinking and Agility in project management
  • Introduction to Design Thinking 
  • Design Thinking Methodology: Double rhombus 
  • Tools for exploring challenges 
  • Research and synthesis stage: tools 
  • Stakeholders map 
  • User Person 
  • Map of Empathy
  • Value Proposition Canvas 

Module 3: Customer Experience Design and Tracking Tools ento de experiencias de cliente

  • Customer Journey Map
  • Stages in the process 
  • Needs that the user wants to meet
  • Activities to perform in each stage 
  • Emotions experienced by the user
  • Areas of opportunity 

Module 4: New ways of working. Work tools for agile teams 

  • What are NFTs (Non-Fungible Token) 
  • Mindset: Being vs. Doing
  • Characteristics of Agile Teams 
  • Scrum tools. EduScrum 
  • Effective meetings 
  • Kanban tools: team boards 

For further information, please contact: